At Asia Enterprise, we strive to provide you with quality products and an exceptional shopping experience. Please review our return policy below for a clear understanding of the terms and conditions: Original Products: Returns are not accepted for original products. Compatible Products: Returnable if there is a manufacturing defect. In other issues, returnable in unused condition. Returnable in remanufactured condition if the customer is not satisfied. Physical or Accidental Damage: Not returnable in case of physical or accidental damage. Refund/Replacement Process: For physical damaged products, customers must provide an unboxing video of the package for refund or replacement. In the case of accidental damages, we will replace the product if a testing video is provided. Conditions for Return: Products must be in unused condition for return. Remanufactured products must be returned if the customer is not satisfied. All return requests must be made within 30 days of receiving the product. Note: Please ensure to read and understand our return policy thoroughly before making a purchase. We are committed to providing you with the best possible service, and these policies are in place to ensure fairness and transparency. If you have any questions or concerns, our customer support team is here to assist you. Thank you for choosing Printer Asia Enterprise.